Frequently Asked Questions
FAQ
1.) WHERE IS YOUR SEA MOSS SOURCED FROM?
Our Sea Moss is harvested from clear waters of St. Lucia, Peru, Ireland and Africa. We do not carry any Sea Moss that is not naturally sourced.
2.) Where are you located?
Houston, Texas and Kansas City, Missouri
3.) HOW DO I STORE MY SEA GEL?
The Sea Moss Gel and Elderberry Syrup must be refrigerated. Can be in refrigerator for up to 3-4 weeks. If sea moss is in Freezer it can last up to 5-6 months. The Raw Sea Moss can be stored in dark and left out.
4.) WHAT'S THE SHELF LIFE?
Sea Moss gel lasts up to 3 to 4 weeks in refrigerator. If placed in the freezer it can last up to 5-6 months.
For all of our Sea Moss Gels we provide you with an expiration date.
Raw Sea Moss lasts up to 1 year.
5.) HOW CAN I USE MY SEA MOSS?
1-2 spoonfuls straight from the jar, smoothies, hot tea, oatmeal, applesauce, hummus, desserts, soups, or add it to anything you cook.
You can also apply it directly on your skin as a face mask and can use in your hair.
6.) IS MY SEA MOSS GEL EXPIRED?
You will notice mold on top of gel.
7.) WHAT IS SEA MOSS SHIPPING SCHEDULE?
All orders are shipped out weekly on Mondays-Saturday via Priority Mail USPS or UPS Ground. Please allow 10-14 business days for your order to be processed and shipped. As everything is freshly made to order. Shipping time is NOT included in processing time.
8.) HOW IS MY SEA MOSS GEL KEPT FRESH DURING SHIPPING?
We use commercial cold packaging protocols which includes high grade gel shipping packs and thermal wraps. When your Sea Moss gel arrives, it may be warm and in a liquid state but our packaging prevents your Sea Moss gel from rising above a certain temperature during shipping so it will not be spoiled. Put in the refrigerator immediately upon arrival and it will go back to its normal gel state.
9.) CAN I AMMEND A ORDER OR CANCEL AN ORDER ONCE ALREADY PLACED?
Unfortunately, we are unable to cancel an order once it has been placed.
10.) HOW WILL I KNOW IF ORDER IS CONFIRMED?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
11.) DO YOU SHIP TO P.O BOXES?
No, due to the sensitivity and nature of some of our products we do not ship to P.O. Boxes. Certain products are only shipped Monday through Wednesday to prevent any possible spoilage.
12.) HOW CAN I TRACK MY ORDER?
Once your order has been received, an email confirmation will be sent to your email provided with the tracking number. You may check and track the delivery status of your orders with the mailing courier, with your tracking number.
13.) WHAT ARE THE SHIPPING FEES?
US Shipping is FREE for all orders over $150. Upon entering your delivery details, we will auto calculate the delivery charges based on your delivery address provided.
14.) CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
15.) WHAT IF I HAVE NOT RECEIVED MY ORDER?
Kindly send us a message below via our chat if you have not received your parcel after 10 working days of the order being shipped and we will assist you accordingly.
16.) DO YOU ACCEPT RETURNS OR EXCHANGES?
Do to the nature of our products, we do not accept returns.
1.) WHERE IS YOUR SEA MOSS SOURCED FROM?
Our Sea Moss is harvested from clear waters of St. Lucia, Peru, Ireland and Africa. We do not carry any Sea Moss that is not naturally sourced.
2.) Where are you located?
Houston, Texas and Kansas City, Missouri
3.) HOW DO I STORE MY SEA GEL?
The Sea Moss Gel and Elderberry Syrup must be refrigerated. Can be in refrigerator for up to 3-4 weeks. If sea moss is in Freezer it can last up to 5-6 months. The Raw Sea Moss can be stored in dark and left out.
4.) WHAT'S THE SHELF LIFE?
Sea Moss gel lasts up to 3 to 4 weeks in refrigerator. If placed in the freezer it can last up to 5-6 months.
For all of our Sea Moss Gels we provide you with an expiration date.
Raw Sea Moss lasts up to 1 year.
5.) HOW CAN I USE MY SEA MOSS?
1-2 spoonfuls straight from the jar, smoothies, hot tea, oatmeal, applesauce, hummus, desserts, soups, or add it to anything you cook.
You can also apply it directly on your skin as a face mask and can use in your hair.
6.) IS MY SEA MOSS GEL EXPIRED?
You will notice mold on top of gel.
7.) WHAT IS SEA MOSS SHIPPING SCHEDULE?
All orders are shipped out weekly on Mondays-Saturday via Priority Mail USPS or UPS Ground. Please allow 10-14 business days for your order to be processed and shipped. As everything is freshly made to order. Shipping time is NOT included in processing time.
8.) HOW IS MY SEA MOSS GEL KEPT FRESH DURING SHIPPING?
We use commercial cold packaging protocols which includes high grade gel shipping packs and thermal wraps. When your Sea Moss gel arrives, it may be warm and in a liquid state but our packaging prevents your Sea Moss gel from rising above a certain temperature during shipping so it will not be spoiled. Put in the refrigerator immediately upon arrival and it will go back to its normal gel state.
9.) CAN I AMMEND A ORDER OR CANCEL AN ORDER ONCE ALREADY PLACED?
Unfortunately, we are unable to cancel an order once it has been placed.
10.) HOW WILL I KNOW IF ORDER IS CONFIRMED?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
11.) DO YOU SHIP TO P.O BOXES?
No, due to the sensitivity and nature of some of our products we do not ship to P.O. Boxes. Certain products are only shipped Monday through Wednesday to prevent any possible spoilage.
12.) HOW CAN I TRACK MY ORDER?
Once your order has been received, an email confirmation will be sent to your email provided with the tracking number. You may check and track the delivery status of your orders with the mailing courier, with your tracking number.
13.) WHAT ARE THE SHIPPING FEES?
US Shipping is FREE for all orders over $150. Upon entering your delivery details, we will auto calculate the delivery charges based on your delivery address provided.
14.) CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
15.) WHAT IF I HAVE NOT RECEIVED MY ORDER?
Kindly send us a message below via our chat if you have not received your parcel after 10 working days of the order being shipped and we will assist you accordingly.
16.) DO YOU ACCEPT RETURNS OR EXCHANGES?
Do to the nature of our products, we do not accept returns.